Frequently asked questions

Yes. Bag It Boutique curates authentic branded pieces. Check the individual product page for its photos, description, available colour or size and stock before ordering.

Open a product, choose any required colour or size, add it to your bag and continue to checkout. Enter your contact and delivery details, select your governorate and review the final total before submitting. Guest checkout is available; an eligible signed-in account is needed to use the Welcome Bonus.

Submitting checkout saves a Pending order request, not an accepted order. On the confirmation screen, choose Confirm Order via WhatsApp and press Send inside WhatsApp to send the prepared message. Opening WhatsApp alone does not send it or change the order status. Your order is confirmed only after Bag It Boutique reviews and confirms it.

Choose Order Tracking in the store footer and enter your order number and the same phone number you used at checkout. Keep your order number from the confirmation screen. If you cannot find it, contact us for help.

Cash on Delivery is currently available on the website. Prices and checkout totals are in Jordanian dinars (JOD). Online card payments are not currently enabled; do not send us card numbers or security codes by message.

Eligible signed-in accounts can apply a one-time 5 JOD Welcome Bonus to website orders. New bonuses require at least 60 JOD of merchandise after applicable discounts and before the bonus deduction; delivery does not count. Instagram, WhatsApp and manually entered orders are excluded. Confirming a website order through WhatsApp does not change its website status. This is store credit, not cash or new cashback on each purchase. Previously issued credit keeps its original conditions; your account and checkout show your applicable minimum.

We deliver within Jordan only. Select your governorate at checkout to check delivery availability and the applicable fee for your location.

The delivery fee is shown at checkout after you select your governorate and is included in the final total before submission. For an estimated delivery time, contact us with your location. Timing depends on order confirmation, the address and courier arrangements.

Contact us promptly with your order number if you need to change or cancel a Pending order. We will review the request according to the order’s current status. Do not place a second order just to request a correction.

Contact Bag It Boutique with your order number before arranging a return or exchange. Eligibility depends on the applicable timing and product-condition requirements. We will help you check the conditions for your order and the next steps. See the published store terms for more information.